Refund policy

Returns & Refund Policy

Last updated: August 27, 2026

Digital Artwork Gallery sells downloadable digital artwork files. Because our products are supplied electronically and can generally be accessed immediately after purchase, they cannot be physically returned in the same manner as tangible goods.

This Policy explains when an Order may be cancelled, corrected, replaced, redelivered, or refunded.

Digital Artwork Gallery is operated by:

TP E-COMMERCE LLC
1309 Coffeen Avenue, STE 16772
Sheridan, Wyoming 82801
United States

Email: info@digitalartworkgallery.com
Phone: +1 (716) 354-1956

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

1. Digital Products Only

Unless expressly stated otherwise on a product page, products sold by Digital Artwork Gallery are downloadable digital products.

A standard purchase includes:

Access to the purchased Digital Artwork;
The applicable downloadable Digital File; and
The Full Commercial + Resale License associated with that purchase.

A standard purchase does not include:

A physical print;
Frame;
Canvas;
Poster;
Packaging;
Physical shipping;
Printing services;
Installation;
Physical merchandise; or
Custom editing or resizing services.

Because no physical product is supplied, there is no physical item to return.

2. Immediate Digital Delivery

Digital Artwork files are generally made available immediately after successful payment confirmation.

Delivery may be provided:

On the Order confirmation page;
Through an Order-status page;
Through an email containing a download link;
Through a customer account;
Through a secure digital-delivery service; or
Through another electronic method associated with the Order.

By checking:

I have read and agree to the Terms & Conditions

and completing your Order, you expressly request that delivery of the purchased digital content begin immediately.

Where applicable, you also acknowledge that a statutory change-of-mind cancellation or withdrawal right may be lost once access to or downloading of the digital content begins.

This applies only to the extent permitted by applicable law.

3. Cancellation Before Digital Access

You may request cancellation before digital access is provided if:

Payment has been successfully completed;
The Digital File has not yet been made available;
No functional download access has been supplied; and
We are reasonably able to stop delivery before access is granted.

Because delivery is normally automatic and immediate, the period during which cancellation can occur before delivery may be extremely short or may not exist.

Where a valid paid Order is cancelled before digital access is supplied, we will ordinarily refund the applicable payment.

4. Change-of-Mind Refunds After Digital Access

Except where applicable law requires otherwise, we do not normally provide refunds after functional access to the purchased Digital File has been supplied.

This includes refund requests based on:

Change of mind;
Accidental purchase;
Purchasing the wrong Artwork;
Deciding that you no longer need the Artwork;
Finding another Artwork that you prefer;
Personal preference;
Failure to review the product description;
Failure to review the file specifications;
Failure to review the Full Commercial + Resale License; or
Deciding after purchase that the Artwork is not appropriate for your intended project.

This applies once access to the Digital File has been supplied, even if you have not yet downloaded, edited, used, resold, redistributed, or commercially exploited the Artwork.

Where mandatory consumer law provides a right that applies despite this section, that law controls.

5. Resale, Redistribution, and Refund Eligibility

The Full Commercial + Resale License permits lawful resale and redistribution of purchased Artwork.

However, exercising those rights does not create an additional right to obtain a refund.

Except where required by applicable law, a change-of-mind refund will not normally be available after you have:

Resold the Artwork;
Redistributed the Digital File;
Supplied the Digital File to a customer or client;
Included the Artwork in a downloadable product;
Included it in a digital bundle;
Uploaded it for commercial resale;
Used it in a commercial product;
Used it in a print-on-demand product;
Used it in AI or machine-learning workflows;
Minted or tokenized it;
Commercially exploited a derivative version; or
Otherwise exercised material rights granted under the License.

Obtaining commercial value from the Artwork and then seeking a refund merely to retain that value without payment may be treated as refund abuse or payment abuse.

This section does not restrict a mandatory remedy where the supplied Digital File is faulty, corrupted, not delivered, materially misdescribed, or otherwise legally non-conforming.

6. When You May Be Eligible for Assistance, Replacement, or Refund

Please contact us if one of the following occurs.

Corrupted or Unusable File

The supplied Digital File is corrupted, incomplete, or cannot be opened using software that ordinarily supports the advertised file format.

We may first attempt to:

Provide a new download link;
Resend the file;
Supply a replacement copy;
Confirm that the correct file has been downloaded; or
Help determine whether the problem originates from the Digital File, device, software, browser, or third-party system.

If we cannot provide the purchased product in usable condition within a reasonable time, a refund or other remedy may be available.

Incorrect Artwork Delivered

You receive a materially different Artwork from the one identified in your Order.

We will normally provide the correct Digital File.

If we cannot do so within a reasonable time, we may provide a refund or another appropriate remedy.

Materially Incorrect File Specifications

The delivered Digital File materially fails to match an express specification displayed on the product page at the time of purchase.

This may include:

Advertised file format;
Advertised pixel dimensions;
Advertised aspect ratio;
Advertised Artwork;
Advertised number of included files; or
Another material technical specification expressly stated before purchase.

Where a product is expressly advertised as an 8000 × 8000 pixel JPEG, delivery of a materially different file may qualify for correction, replacement, or another appropriate remedy.

Minor differences that do not materially affect the advertised product do not automatically qualify for a refund.

Download Not Delivered

You successfully complete payment but do not receive functional access to the purchased Digital File because of a technical problem attributable to Digital Artwork Gallery or its digital-delivery system.

We will normally first attempt to:

Restore access;
Send the Digital File manually;
Issue a replacement download link; or
Use another reasonable delivery method.

If we cannot deliver the purchased Digital File within a reasonable time, you may be eligible for a refund.

Duplicate Charge

You are unintentionally charged more than once for the same Order because of a checkout or payment-processing error.

After verifying the duplicate transaction, we will ordinarily refund the unintended duplicate charge.

Separate Orders intentionally submitted for the same Artwork are not necessarily duplicate charges.

Other Rights Required by Law

A refund, replacement, redelivery, correction, price reduction, or another remedy may be provided where required by applicable consumer law.

7. Issues That Normally Do Not Qualify for a Refund

Except where applicable law requires otherwise, the following issues do not normally qualify for a refund.

Personal Preference

The Artwork does not match your personal taste after purchase.

The product preview is provided so that you can evaluate the visible Artwork before completing the Order.

Intended Use Changes

You originally intended to use the Artwork for one purpose and later decide to use it differently or not use it at all.

A change in your business, project, customer, product, or creative direction does not itself make the Digital File defective.

Cropping or Adaptation

Your intended platform, print format, product template, or design requires:

Cropping;
Resizing;
Repositioning;
Adding margins;
Conversion;
Layout adjustment; or
Another adaptation.

The need to adapt a square Artwork for another format does not itself mean that the original Digital File is defective.

Lack of Software, Equipment, or Technical Knowledge

You do not have:

Compatible software;
Sufficient storage;
A compatible device;
Image-editing knowledge;
Printing equipment;
Access to a production provider; or
The technical skills required for your intended project.

Compatibility with every device, application, marketplace, production system, AI system, or design platform is not guaranteed.

Third-Party Printing or Manufacturing Results

You are dissatisfied with a physical product produced by an independent:

Printer;
Print-on-demand provider;
Manufacturer;
Framing provider;
Home printer;
Fulfillment provider; or
Contractor.

Digital Artwork Gallery does not control third-party:

Equipment;
Inks;
Fabrics;
Paper;
Canvas;
Color profiles;
Production methods;
Enlargement methods;
Cropping;
Quality control; or
Fulfillment.

Issues caused by an independent production provider should generally be addressed with that provider.

Color Differences

Colors displayed on another screen or in a physical print differ from the website preview.

Color can vary because of:

Display calibration;
Brightness;
Screen technology;
Browser rendering;
Printer profiles;
Ink systems;
Fabrics;
Papers;
Production materials; and
Lighting conditions.

Reasonable screen-to-screen or screen-to-print variation does not itself constitute a defective Digital File.

Customer Modification or Compression

The file loses quality after it has been:

Compressed;
Converted;
Repeatedly exported;
Resized;
Cropped;
Edited;
Recolored;
Enlarged improperly;
Processed by third-party software;
Saved at reduced quality;
Sent through an application that compresses files; or
Used as a screenshot.

You should retain an untouched backup of the original delivered Digital File.

Marketplace or Platform Rejection

A third-party marketplace, advertising platform, print-on-demand provider, AI platform, NFT marketplace, stock marketplace, design marketplace, or other service refuses, removes, limits, or rejects your submission, product, listing, or account.

Digital Artwork Gallery does not guarantee acceptance by any third-party platform.

Resale Performance

You are permitted to resell or redistribute the Artwork under the applicable License, but Digital Artwork Gallery does not guarantee:

That another customer will purchase it;
Any particular resale price;
Any resale volume;
Marketplace ranking;
Search visibility;
Profit;
Revenue;
Customer demand; or
Commercial success.

Failure to successfully resell the Artwork does not make the purchased Digital File defective.

Non-Exclusivity

You discover that:

Another customer purchased the same Artwork;
Another business uses the same Artwork;
Another seller resells the same Digital File;
A similar product is offered elsewhere; or
Another person uses the Artwork commercially.

Standard Artwork purchases are non-exclusive.

Non-exclusivity is part of the Full Commercial + Resale License and does not qualify the purchase for a refund.

Misunderstanding the License

You misunderstand the rights granted by the Full Commercial + Resale License.

Customers are responsible for reviewing the applicable License before purchase.

For clarity, the standard License permits broad commercial use, including digital resale and redistribution, but does not transfer exclusive copyright ownership of the original Artwork.

Failure to Generate Commercial Results

The Artwork does not generate:

Sales;
Revenue;
Profit;
Engagement;
Advertising performance;
Customer demand;
Licensing revenue;
Marketplace success; or
Another expected commercial outcome.

No particular financial or commercial result is guaranteed.

8. Third-Party Intellectual Property and Platform Decisions

The Full Commercial + Resale License grants only rights that Digital Artwork Gallery is legally entitled to grant.

A refund is not automatically available merely because:

A marketplace applies a stricter policy than our License;
A platform requires additional documentation;
A third-party service refuses AI-assisted material;
A platform changes its terms;
A customer or marketplace applies its own content rules; or
A proposed use requires additional rights under applicable law.

Where we determine that a supplied Artwork itself creates a material legal issue that prevents us from granting the rights expressly promised at the time of purchase, we will consider an appropriate remedy based on the circumstances and applicable law.

9. How to Request Assistance or a Refund

Email:

info@digitalartworkgallery.com

Use the subject line:

Refund Request — Order #[Your Order Number]

Include:

Your full name;
Order number;
Email address used during checkout;
Title of the purchased Artwork;
Purchase date;
Clear explanation of the issue;
Screenshots of any relevant error message; and
Device, software, or technical information where relevant.

Please contact us as soon as reasonably possible after discovering a genuine delivery or file issue, preferably within 14 calendar days.

This requested reporting period does not reduce or replace any longer mandatory claim period available under applicable law.

Do not send:

Complete payment-card numbers;
Card security codes;
Bank passwords;
Account passwords;
Security credentials; or
Government identification unless specifically and lawfully requested through an appropriate secure method.

10. How We Review Requests

We may review information including:

The applicable Order;
Payment status;
Delivery records;
Download records;
Product information displayed at the time of purchase;
The Digital File supplied;
Relevant screenshots;
Error messages;
Customer communications;
Whether the issue can be corrected through replacement or redelivery;
Whether the Digital File has been accessed or downloaded;
Whether the Artwork has been commercially used, resold, or redistributed where relevant to a discretionary change-of-mind request; and
Whether mandatory consumer law applies.

Requesting a refund does not automatically mean that the request will be approved.

Where appropriate, we may first offer:

Technical assistance;
A new download link;
Redelivery;
A corrected Digital File;
A replacement copy; or
Another reasonable remedy.

Where the problem cannot reasonably be corrected, a partial or full refund may be provided where appropriate or legally required.

11. Approved Refunds

Approved refunds will normally be returned to the original payment method used for the Order.

We will initiate an approved refund without undue delay.

The time required for the amount to appear in your account may depend on:

Your bank;
Card issuer;
Payment provider;
Currency conversion; and
Payment-network processing times.

Digital Artwork Gallery does not control processing times after a refund has been submitted to the applicable payment provider.

Foreign-transaction fees, currency-conversion differences, bank charges, or other third-party fees may not be recoverable from Digital Artwork Gallery.

12. Partial Refunds

Where permitted by applicable law, a partial refund or price reduction may be offered where:

Only part of an Order is affected;
One product in a multi-product Order is defective;
Only one Digital File was incorrectly supplied;
The customer has received conforming content from part of the Order;
A price reduction is an appropriate remedy; or
The circumstances do not justify cancellation of the entire Order.

Where only one Artwork in a multi-product Order is refunded, the License ordinarily terminates only for that refunded Artwork.

Rights associated with non-refunded Artwork remain unaffected.

13. Effect of a Full Refund on the License

A valid Full Commercial + Resale License depends on valid payment.

If an Order is fully:

Refunded;
Cancelled;
Reversed;
Charged back; or
Determined to be unauthorized,

the License granted directly to the purchaser for the affected Artwork terminates unless Digital Artwork Gallery expressly states otherwise in writing.

After termination, the purchaser must:

Stop initiating new uses of the Artwork;
Stop making new sales of the Digital File;
Stop making new redistributions;
Stop creating new commercial products under the terminated License;
Remove future downloadable offers controlled by the purchaser where reasonably possible;
Delete the original Digital File and working copies under the purchaser's control where reasonably possible; and
Stop representing that the purchaser holds an active License from Digital Artwork Gallery.

A refund does not authorize continued future commercial exploitation by the refunded purchaser.

14. Previously Completed Resales and Redistributions

Because the Full Commercial + Resale License permits resale and redistribution while it is valid, termination following a refund does not automatically mean that every lawful transaction completed before termination is retroactively void.

Where a purchaser lawfully resold, distributed, or transferred a copy of the Artwork before the purchaser's License terminated, the legal effect of that completed downstream transaction will depend on:

The rights validly granted at the time;
Applicable law;
The terms between the purchaser and downstream recipient; and
The circumstances of the transaction.

However, the refunded purchaser may not rely on the terminated License to make new sales, distributions, sublicenses, or other commercial uses after termination.

Nothing in this section protects transactions made through fraud, payment abuse, unauthorized access, or other unlawful conduct.

15. Refund Abuse

Digital Artwork Gallery may deny a discretionary refund, suspend download access, or take other lawful action where there is reasonable evidence of refund abuse.

Examples may include:

Purchasing a Digital File;
Downloading it;
Reselling or redistributing it;
Obtaining commercial value from it; and
Then seeking a refund solely to avoid paying for the rights exercised.

Other examples may include:

Repeated purchase-and-refund behavior;
Dishonest chargebacks;
False claims of non-delivery;
Attempts to retain active commercial rights after obtaining a full refund; or
Fraudulent payment activity.

Nothing in this section restricts a genuine statutory claim concerning defective, undelivered, misdescribed, unauthorized, or otherwise legally non-conforming digital content.

16. Unauthorized Transactions

If you believe a payment was made without your authorization:

Contact us promptly at info@digitalartworkgallery.com;
Contact your bank, card issuer, or payment provider; and
Secure any account or payment method that may have been compromised.

We may request reasonable information necessary to locate and investigate the transaction.

Do not send full payment-card details, passwords, or security credentials by email.

17. Chargebacks

Nothing in this Policy prevents you from disputing a genuinely unauthorized or incorrectly processed payment.

However, you must not initiate a knowingly false, dishonest, or abusive chargeback.

Where the issue concerns:

File delivery;
Download access;
Incorrect content;
Technical problems; or
Another resolvable Order issue,

you are encouraged to contact us first so that we have a reasonable opportunity to investigate and resolve the matter.

A successful payment reversal may terminate the associated License as described in this Policy and the Terms & Conditions.

18. Statutory Consumer Rights

This Policy explains our standard commercial refund practices.

It does not eliminate legal rights that cannot lawfully be waived.

Depending on your location, mandatory rights may apply where digital content:

Is faulty;
Is corrupted;
Is not as described;
Is not supplied;
Does not conform to the contract;
Cannot be corrected or replaced within a reasonable time;
Causes legally recognized damage; or
Is supplied without rights necessary for the expressly promised use.

Where a provision of this Policy conflicts with mandatory applicable consumer law, mandatory law applies to the extent of the conflict.

19. Relationship With Other Policies

This Returns & Refund Policy should be read together with:

The Terms & Conditions;
Full Commercial + Resale License;
Shipping Policy;
Terms of Service;
Privacy Policy; and
Applicable product information.

For questions concerning:

Permitted commercial use;
Digital resale;
Redistribution;
Modification;
AI use;
Print-on-demand use;
NFT use;
Downstream licensing; or
Copyright ownership,

the Full Commercial + Resale License controls.

For purchase, checkout, immediate-delivery, and contract matters, the Terms & Conditions control.

Mandatory applicable law prevails where legally required.

20. Changes to This Policy

We may update this Returns & Refund Policy to reflect changes in:

Products;
Licensing;
File specifications;
Delivery systems;
Business practices;
Payment-provider requirements;
Fraud-prevention practices; or
Applicable law.

The version published at the time of purchase will ordinarily govern that Order.

A later version may apply where:

Required by law;
Expressly agreed;
Necessary to correct a legal inconsistency; or
It grants additional rights without imposing a materially new obligation on an existing customer.

The date at the top of this Policy identifies the current published version.

21. Contact Information

Questions concerning an Order, file-delivery problem, replacement, or refund request may be directed to:

Digital Artwork Gallery
Operated by TP E-COMMERCE LLC

1309 Coffeen Avenue, STE 16772
Sheridan, Wyoming 82801
United States