Refund policy
Returns & Refund Policy
Last updated: July 15, 2026
Digital Artwork Gallery sells downloadable digital artwork files. Because our products are supplied electronically and can be accessed immediately after purchase, they cannot be physically returned in the same manner as tangible goods.
This Policy explains when an order may be cancelled, replaced, corrected or refunded.
Digital Artwork Gallery is operated by:
TP E-COMMERCE LLC
1309 Coffeen Avenue, STE 16772
Sheridan, Wyoming 82801
United States
Email: info@digitalartworkgallery.com
Phone: +1 (716) 354-1956
Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded, restricted or waived.
1. Digital Products Only
All products currently sold by Digital Artwork Gallery are digital products.
Your purchase includes access to a downloadable digital artwork file. Unless a product page expressly states otherwise, your purchase does not include:
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A physical print
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A frame
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A canvas
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Printing services
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Shipping
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Physical delivery
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Custom editing or resizing services
Because no physical product is supplied, there is no physical item to return.
2. Immediate Digital Delivery
Our digital artwork files are generally made available immediately after successful payment confirmation.
The download may be provided:
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On the order confirmation page
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Through an email containing the download link
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Through another secure digital-delivery method associated with the order
By requesting immediate access to the digital artwork, you authorize us to begin supplying the digital content before the end of any otherwise applicable cancellation or withdrawal period.
Where required by applicable law, you will also be asked to acknowledge that your statutory right to cancel or withdraw may be lost once access to or downloading of the digital content begins.
3. Change-of-Mind Cancellations
Before Digital Access Is Provided
You may request cancellation if:
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Your payment has been completed;
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The digital artwork has not yet been made available to you;
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You have not received or accessed a download link; and
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We are able to stop delivery before access is granted.
Because delivery is normally automatic and immediate, the period during which an order can be cancelled before delivery may be extremely short or may not exist.
After Digital Access Is Provided
Except where applicable law requires otherwise, we do not provide refunds for:
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A change of mind
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An accidental purchase
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Purchasing the wrong artwork
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Deciding that you no longer need the artwork
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Finding a different artwork that you prefer
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Failing to review the product information before purchasing
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Failing to review the commercial license before purchasing
This applies once the file or download access has been supplied, even if you have not yet used the artwork in a project.
Where mandatory consumer law grants you a right that applies despite this section, that law will control.
4. When You May Be Eligible for Assistance, Replacement or Refund
Please contact us if one of the following occurs.
Corrupted or Unusable File
The supplied file is corrupted, incomplete or cannot be opened using software that ordinarily supports the advertised file format.
We may first attempt to:
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Provide a new download link
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Resend the file
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Supply a replacement copy
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Confirm that the correct file has been downloaded
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Help identify whether the problem is caused by the file or by the customer’s device or software
If the original product cannot be supplied in a usable condition within a reasonable time, you may be eligible for a refund.
Incorrect Artwork Delivered
You receive a different artwork from the one shown in your order confirmation.
We will normally provide the correct artwork. Where we cannot provide it within a reasonable time, we may issue a refund.
Materially Incorrect File Specifications
The delivered file materially fails to match an express specification stated on the product page at the time of purchase, such as:
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The advertised file format
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The advertised pixel dimensions
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The advertised orientation
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The advertised artwork
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The number of included files
Minor differences that do not materially affect the advertised use of the product do not automatically qualify for a refund.
Download Not Delivered
You successfully complete payment but do not receive access to the purchased file because of a technical problem attributable to Digital Artwork Gallery or its digital-delivery system.
We will first attempt to provide access manually or issue a replacement link.
If we are unable to deliver the purchased file within a reasonable time, you may be eligible for a refund.
Duplicate Charge
You are charged more than once for the same order because of a payment or checkout error.
After verifying the duplicate transaction, we will refund the unintended duplicate payment.
Purchasing the same artwork through separate intentionally completed orders is not necessarily considered a duplicate charge.
Other Rights Required by Law
A refund, replacement, price reduction or another remedy may be provided where required by applicable consumer law.
5. Issues That Normally Do Not Qualify for a Refund
Except where applicable law requires otherwise, refunds are not normally available for the following reasons.
Personal Preference
The artwork does not match your personal taste after purchase.
Product previews are provided to allow you to assess the artwork before placing your order.
Incorrect Size or Aspect-Ratio Selection
You purchase an artwork whose advertised orientation or aspect ratio does not match your intended frame, print size, platform or project.
Customers are responsible for reviewing the dimensions, orientation and aspect-ratio information before purchase.
Cropping Requirements
Your chosen print size or product template uses a different aspect ratio and therefore requires cropping, borders or other adaptation.
The need to crop an artwork for a non-matching aspect ratio is not a defect in the original file.
Lack of Software, Equipment or Technical Knowledge
You do not have:
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Suitable software
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Sufficient device storage
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A compatible device
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Image-editing knowledge
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Printing equipment
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Access to a printing provider
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The technical skills required for your intended modification
The JPEG format is broadly supported, but compatibility with every device, application, marketplace or production system is not guaranteed.
Third-Party Printing Results
You are dissatisfied with a physical print produced by an independent:
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Printing company
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Print-on-demand provider
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Manufacturer
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Framing service
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Home printer
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Contractor
We do not control third-party equipment, paper, canvas, inks, color profiles, cropping, enlargement methods or production settings.
Problems caused by a third-party printing or manufacturing provider must generally be addressed with that provider.
Color Differences
Printed colors or colors displayed on another device differ from the product preview.
Color appearance can vary because of screen calibration, brightness, display technology, printer profiles, ink systems, printing materials and ambient lighting.
Reasonable screen-to-print or device-to-device variation is not considered a defective digital file.
File Compression or Customer Modification
The file loses quality after it has been:
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Sent through a messaging application
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Compressed
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Converted
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Repeatedly exported
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Resized
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Cropped
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Edited
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Altered by third-party software
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Saved at lower quality
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Used as a screenshot
Always keep an untouched backup of the original downloaded file.
Marketplace or Platform Rejection
A third-party marketplace, advertising platform, print-on-demand provider or other service refuses or removes your product or account.
We do not guarantee acceptance by any third-party platform.
Misunderstanding the Commercial License
A planned use is not permitted under the Commercial License, including resale or redistribution of the original digital artwork file.
Customers are responsible for reviewing the applicable Commercial License before purchasing and using the artwork.
Failure to Generate Sales or Commercial Results
The artwork does not produce the sales, engagement, advertising performance or commercial outcome you expected.
No particular financial, marketing or commercial result is guaranteed.
6. How to Request Assistance or a Refund
Email:
info@digitalartworkgallery.com
Use the subject line:
Refund Request — Order #[Your Order Number]
Include:
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Your full name
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Your order number
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The email address used during checkout
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The title of the purchased artwork
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The purchase date
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A clear explanation of the issue
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Screenshots of any error message, where relevant
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Information about the device or software used, where relevant
Please contact us as soon as reasonably possible after discovering the issue, preferably within 14 calendar days.
This requested reporting period does not reduce or replace any longer mandatory claim period available under applicable law.
Do not send:
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Credit-card numbers
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Bank passwords
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Account passwords
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Security codes
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Government identification unless specifically and lawfully requested through a secure method
7. How We Review Requests
We may review:
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The applicable order
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Payment status
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Download-delivery records
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The product page in effect at the time of purchase
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The file supplied with the order
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Relevant screenshots or error messages
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Whether the problem can be resolved through replacement or redelivery
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Whether the file has been accessed or downloaded
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Whether mandatory consumer law applies
Requesting a refund does not automatically mean that the request will be approved.
Where appropriate, we may first offer:
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Technical assistance;
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A new download link;
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Redelivery of the original file;
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A corrected file;
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A replacement copy; or
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Another reasonable remedy.
Where the problem cannot be corrected within a reasonable time or without significant inconvenience, a partial or full refund may be provided where appropriate or legally required.
8. Approved Refunds
Approved refunds will normally be sent to the original payment method used for the order.
We will initiate the refund without undue delay after approval. The time required for the refunded amount to appear in your account may depend on:
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Your bank
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Your card issuer
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Your payment provider
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Currency conversion
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Payment-network processing times
We do not control processing time after a refund has been submitted to the payment provider.
Original currency-conversion differences, foreign transaction charges or bank fees imposed by third parties may not be recoverable from Digital Artwork Gallery.
9. Partial Refunds
Where permitted by applicable law, a partial refund may be offered when:
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Only part of an order is affected
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One file in a multi-file order is defective
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The customer has received meaningful use from part of the purchased content
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A price reduction is the appropriate remedy
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The issue does not justify cancellation of the entire order
A partial refund does not grant additional license rights beyond those provided by the original purchase.
10. Effect of a Refund on the Commercial License
Where a purchase is fully refunded, cancelled, reversed or charged back, the Commercial License associated with that purchase terminates.
After a full refund, you must:
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Stop using the artwork
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Stop creating new products featuring the artwork
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Remove unauthorized downloadable or digital uses
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Delete the original digital file and your working copies
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Require contractors with access to delete their copies
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Stop selling newly produced products featuring the artwork
A refund does not authorize continued commercial use of the artwork.
Where only part of an order is refunded, the license terminates only for the refunded artwork or portion unless we state otherwise in writing.
11. Unauthorized Transactions
If you believe that a payment was made without your authorization:
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Contact us promptly at info@digitalartworkgallery.com;
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Contact your bank, card issuer or payment provider; and
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Secure any account or payment method that may have been compromised.
We may request reasonable information needed to locate and investigate the transaction.
Do not send full payment-card details or passwords by email.
12. Statutory Consumer Rights
This Policy is intended to explain our commercial refund practices. It does not eliminate legal rights that cannot lawfully be waived.
Depending on your location, you may have mandatory rights where digital content:
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Is faulty
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Is corrupted
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Is not as described
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Is not supplied
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Does not conform to the contract
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Cannot be repaired or replaced within a reasonable time
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Is supplied without the legal right to do so
Where a provision of this Policy conflicts with mandatory applicable consumer law, the mandatory law will apply to the extent of the conflict.
13. Changes to This Policy
We may update this Returns & Refund Policy to reflect changes to:
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Our products
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Our delivery systems
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Our business practices
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Payment-provider requirements
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Applicable legal obligations
The date at the top of the page identifies the current published version.
The version applicable at the time of purchase will ordinarily govern that transaction, except where a later change is required by law or provides the customer with additional rights.
14. Contact Information
Questions about an order, file-delivery problem or refund request may be directed to:
Digital Artwork Gallery
Operated by TP E-COMMERCE LLC
1309 Coffeen Avenue, STE 16772
Sheridan, Wyoming 82801
United States
Email: info@digitalartworkgallery.com
Phone: +1 (716) 354-1956