Shipping Policy

Digital Delivery Policy
Last updated: August 27, 2026

Digital Artwork Gallery sells downloadable digital artwork files. Our standard products are delivered electronically and are not shipped as physical goods.

This Shipping Policy explains how digital Orders are delivered, when customers should expect access, and what to do if a purchased Digital File cannot be accessed.

Digital Artwork Gallery is operated by:

TP E-COMMERCE LLC
1309 Coffeen Avenue, STE 16772
Sheridan, Wyoming 82801
United States

Email: info@digitalartworkgallery.com
Phone: +1 (716) 354-1956
Website: digitalartworkgallery.com

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

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1. Digital Products Only

Unless an individual product page expressly states otherwise, products sold by Digital Artwork Gallery are downloadable digital products.

A standard purchase includes:

• The purchased digital Artwork;

• The applicable downloadable Digital File; and

• The Full Commercial + Resale License associated with the purchase.

A standard purchase does not include:

• A physical art print;

• Frame;

• Canvas;

• Poster;

• Physical packaging;

• Printing services;

• Physical shipping;

• Courier delivery;

• Installation; or

• Any other tangible product.

Because the product is digital, no physical item will be mailed or delivered by courier.

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2. No Physical Shipping

No physical package will be sent to your address for a standard Digital Artwork purchase.

Accordingly:

• No physical shipping fee is charged by Digital Artwork Gallery;

• No shipping carrier is assigned;

• No tracking number is issued;

• No physical delivery estimate applies;

• No signature is required; and

• No parcel will arrive by mail or courier.

A billing address or customer location may still be requested for:

• Payment authorization;

• Fraud prevention;

• Tax calculation;

• Currency display;

• Payment-provider requirements; or

• Legal compliance.

Providing a billing address does not mean that a physical product will be shipped.

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3. How Digital Delivery Works

After successful payment confirmation, the purchased Digital File will normally be made available electronically.

Delivery may occur through one or more of the following:

• A download button after checkout;

• The Order-confirmation page;

• An Order-status page;

• A download link sent to the email address used during checkout;

• A customer account, where available;

• A secure digital-delivery application; or

• Another electronic delivery method stated during checkout.

The exact delivery interface may vary depending on:

• Device;

• Browser;

• Payment method;

• Commerce platform;

• Digital-delivery provider; or

• Technical configuration in use at the time.

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4. Delivery Timing

Digital Artwork is normally available immediately after successful payment confirmation.

In some cases, access may be temporarily delayed because of:

• Payment authorization;

• Additional payment verification;

• Fraud-prevention review;

• Pending payment status;

• Incorrect email information;

• Email-provider delays;

• Website maintenance;

• Server interruption;

• Digital-delivery service interruption;

• Browser restrictions;

• Device restrictions; or

• Circumstances outside our reasonable control.

An Order confirmation does not necessarily mean that the payment processor has fully approved the transaction.

Download access may remain pending until successful payment is confirmed.

If functional access is not provided within a reasonable time after successful payment confirmation, contact us using the information in Section 13.

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5. Email Delivery

A download email may be sent to the email address supplied during checkout.

You are responsible for providing an accurate and accessible email address.

If an expected email does not arrive, please:

• Check your inbox;

• Check spam or junk folders;

• Check promotional or filtered folders;

• Search for “Digital Artwork Gallery”;

• Search for your Order number;

• Confirm that the email entered during checkout was correct; and

• Allow a reasonable period for email processing.

Some business, corporate, educational, or security-filtered email systems may block automated messages.

If the Order page already contains a functional download link, you may use that link without waiting for a separate email.

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6. Incorrect Email Address

If you entered an incorrect email address during checkout, contact us as soon as reasonably possible.

Please include:

• Your full name;

• Order number;

• Incorrect email address;

• Correct email address;

• Title of the purchased Artwork; and

• Approximate purchase date.

We may request reasonable information necessary to confirm that you are the legitimate purchaser before changing delivery details or restoring access.

We may refuse to redirect access where the information provided does not reasonably match the original transaction.

Do not send:

• Full payment-card numbers;

• Card security codes;

• Banking passwords;

• Account passwords; or

• Other sensitive authentication credentials

by ordinary email.

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7. Downloading the Digital File

For reliable downloading, we recommend:

• Using a current web browser;

• Maintaining a stable internet connection;

• Confirming that your device has sufficient storage;

• Allowing browser downloads;

• Downloading directly from the provided delivery link; and

• Saving the Digital File to a location you control.

High-resolution files may take longer to download than ordinary website images.

Where an Artwork is supplied as an 8000 × 8000 pixel JPEG, file size and download time may be greater than for a standard web image.

After downloading, confirm that:

• The download completed successfully;

• The Digital File opens correctly;

• The expected Artwork was received; and

• The file has been stored somewhere you can access later.

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8. Mobile Devices

Digital Files may generally be downloaded on compatible smartphones and tablets.

Depending on the operating system, downloaded files may be stored in:

• A Files application;

• Downloads folder;

• Browser-download area;

• Cloud-storage folder; or

• Another system-managed location.

If you cannot locate a downloaded file:

• Check the device's Files or Downloads application;

• Check browser download history;

• Check connected cloud storage;

• Search using the file name; or

• Try downloading through a desktop or laptop computer.

Some mobile applications may not display the full technical resolution of a large image file.

That limitation does not necessarily mean that the delivered Digital File is defective.

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9. Download Access and Backups

You should download the purchased Digital File promptly after receiving access.

Download links may be subject to reasonable:

• Technical limits;

• Security controls;

• Time limits;

• Account controls; or

• Usage restrictions

imposed by the store or digital-delivery system.

After downloading the Digital File, you are responsible for maintaining your own backup.

We recommend retaining the original file in at least one reliable storage location, such as:

• Your computer;

• External storage;

• Cloud storage; or

• A secure business file system.

Digital Artwork Gallery does not guarantee permanent or indefinite hosting of previously purchased files.

Where reasonably possible, we may assist with restoring access to a verified purchase.

Replacement access may not be available indefinitely where:

• The Order cannot be verified;

• Payment was refunded;

• Payment was reversed;

• The associated License terminated;

• The product was removed for legal reasons;

• The original Digital File is no longer reasonably available; or

• Continued delivery would be unlawful.

Retain your Order confirmation as evidence of purchase.

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10. File Quality and Transfer

The delivered master Digital File should be used for:

• Printing;

• Editing;

• Digital resale;

• Redistribution;

• Commercial products;

• Client work;

• AI workflows;

• Print-on-demand;

• Digital products; and

• Other licensed uses.

Website previews and screenshots should not be used as substitutes for the purchased master Digital File.

Some:

• Messaging services;

• Social-media platforms;

• Email systems;

• Cloud applications;

• Design platforms; or

• Editing tools

may automatically compress uploaded images.

Compression or conversion may reduce:

• Pixel dimensions;

• Fine detail;

• Color information;

• File size;

• Print quality; or

• Effective resolution.

Digital Artwork Gallery is not responsible for quality loss caused after delivery by third-party processing or customer modification.

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11. Sharing and Redistribution

The Full Commercial + Resale License may permit you to:

• Share;

• Resell;

• Redistribute;

• Transfer;

• Modify; or

• Commercially distribute

the purchased Digital File.

Where the applicable License permits those activities, this Shipping Policy does not prohibit them.

However, permission to redistribute the Digital File does not authorize you to share or expose:

• Your customer account;

• Login credentials;

• Payment information;

• Private Order history;

• Protected account sessions; or

• Other customer-specific information.

Where you wish to resell or redistribute an Artwork, transfer the lawfully downloaded Digital File rather than sharing protected customer-account access.

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12. Missing, Incorrect, or Corrupted Files

Contact us if:

• A download link does not work;

• No Digital File is supplied;

• The file is incomplete;

• The file is corrupted;

• The file cannot be opened in ordinarily compatible software;

• You receive the wrong Artwork; or

• The delivered file materially differs from the advertised specifications.

We may first attempt to resolve the issue by:

• Resending delivery information;

• Providing a replacement download link;

• Delivering another copy;

• Correcting the Digital File;

• Providing the correct Digital File; or

• Helping identify whether the problem originates from the file, browser, device, or software.

Refunds and other remedies are governed by the Returns & Refund Policy and mandatory applicable law.

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13. Taxes, Customs, and Import Charges

A standard Digital Artwork Order does not involve the physical importation of a parcel.

Accordingly, an ordinary digital Order does not generate:

• Physical shipping charges;

• Courier brokerage fees;

• Postal handling fees;

• Package customs declarations;

• Physical import duties; or

• Delivery surcharges associated with a parcel.

However, digital-content taxes may still apply.

Depending on customer location and applicable law, checkout may include:

• Sales tax;

• VAT;

• GST; or

• Similar digital transaction taxes.

Banks and payment providers may also independently charge:

• Foreign-transaction fees;

• Currency-conversion fees; or

• Other payment-related charges.

Those charges are not shipping fees and are not controlled by Digital Artwork Gallery.

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14. Immediate Digital Delivery and Cancellation

By completing an Order and requesting immediate digital access, you ask us to begin supplying the purchased digital content without waiting for the end of any otherwise applicable cancellation or withdrawal period.

Where required by applicable law, checkout may request:

• Express consent to immediate delivery; and

• Acknowledgment that an applicable change-of-mind cancellation or withdrawal right may be lost once digital access or downloading begins.

Immediate delivery does not remove mandatory legal remedies where digital content is:

• Not delivered;

• Corrupted;

• Faulty;

• Materially not as described; or

• Otherwise legally non-conforming.

Cancellation and refund conditions are explained in the Returns & Refund Policy.

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15. Contacting Us About Delivery

For assistance with digital delivery, contact:

Email: info@digitalartworkgallery.com

Suggested subject:

Digital Delivery Issue — Order #[Your Order Number]

Please include:

• Your full name;

• Order number;

• Email address used during checkout;

• Title of the purchased Artwork;

• Purchase date;

• Clear description of the problem;

• Screenshot of any relevant error message; and

• Device or browser information where useful.

You may also contact:

Digital Artwork Gallery
Operated by TP E-COMMERCE LLC

1309 Coffeen Avenue, STE 16772
Sheridan, Wyoming 82801
United States

Phone: +1 (716) 354-1956

Do not send passwords, full payment-card numbers, card security codes, or banking credentials by email.

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16. Relationship to Other Policies

This Shipping Policy should be read together with:

• Terms & Conditions;

• Terms of Service;

• Full Commercial + Resale License;

• Returns & Refund Policy;

• Privacy Policy;

• Product descriptions;

• Checkout disclosures; and

• Order confirmation.

If there is a conflict concerning:

• Artwork usage rights: the Full Commercial + Resale License controls;

• Refunds, cancellations, replacements, or remedies: the Returns & Refund Policy controls;

• Checkout, payment, purchase, or contract formation: the Terms & Conditions control;

• General website or service use: the Terms of Service controls;

• Personal-information processing: the Privacy Policy controls; and

• Mandatory consumer rights: applicable law controls where it cannot legally be modified.

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17. Changes to This Policy

We may update this Shipping Policy to reflect changes in:

• Digital-delivery systems;

• Products;

• File specifications;

• Website functionality;

• Business practices;

• Payment providers;

• Licensing;

• Security procedures; or

• Applicable legal obligations.

The Last updated date identifies the current published version.

The version applicable when an Order is placed will ordinarily govern that transaction, except where:

• A later change is required by law; or

• A later change provides additional rights without imposing a material new obligation.

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Page-End Notice

No physical product will be shipped with a standard Digital Artwork purchase.

Your purchase will normally be delivered electronically as a downloadable Digital File after successful payment confirmation.

For assistance with a missing, inaccessible, incorrect, or corrupted download, contact:

info@digitalartworkgallery.com

Shipping Policy version: August 27, 2026